By John C Maxwell; Soundview Executive Book Summaries
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In 1996, they opened two Gloria Jean’s locations in Sydney, but they struggled. They looked to their customers for the answer, and soon they figured it out. S. model,” says Nabi, “which was totally un-Australian. ’ It was a take away concept. We knew if we kept going like that we would not be in partnership too much longer. ”11 They spent nearly two years tweaking their shops, refining and polishing the stores until they connected with their customers. That’s when Nabi and Peter began franchising.
He was interviewing me for Forbes. I enjoyed talking to Sangeeth, but we had a problem. Our phone connection was bad. I bet we got disconnected nearly a dozen times. One minute we’d be enjoying our conversation on leadership, and the next minute the line would go dead. Everybody’s had that happen during a phone call. ” campaign. When your phone drops a call, you know it, don’t you? And what is your reaction? How does it make you feel? Annoyed? Frustrated? Angry? Have you ever thought about why you react the way you do when you get disconnected?
Otherwise, you’ll be like a nuclear power plant disconnected from the grid. You’ll have incredible resources and potential, but you will never be able to put them to use. THE DESIRE TO CONNECT I am convinced that nearly anyone can learn to connect with others. Why? Because I learned how to do it. Connecting wasn’t something I did naturally. When I was a kid, I wanted to connect with my parents, not just because I loved them but also because I suspected that if I had a good connection with my mother, it might keep me from getting a spanking when I misbehaved.