U-Pass FAQs | UBC Campus & Community Planning (2024)

The U-Pass BC program provides all eligible members of UBC’s Alma Mater Society (AMS) with lower transit fares across all zones–including unlimited use of bus, SkyTrain and SeaBus services within Metro Vancouver. Most students at UBC-affiliated colleges are eligible for the program. Discounted fares on the West Coast Express are also available.

Yes, the program is mandatory. The success of the program relies on a bulk purchase so that UBC students pay only $43.35per month which is a significant discount in comparison to the retail price $177 for a monthly three-zone pass. Students who voted in the2019 AMS Referendum overwhelmingly elected to participate in the new program.

Students are eligible to participate in U-Pass BC if:

1. You are a full-time or part-time student at UBC and you are assessed AMS student fees and either
2. You are registered in a minimum of three credits perterm, or
3. You payat least $708.00 in tuition fees perterm.

For a full list of eligibility criteria and exemptions, please seeU-Pass Eligibility and Exemptions.

You can apply for exemptions under specific circ*mstances, including if you have a disability that prevents you from using public transit. In addition, there are a small number of students who are automatically exempt from the program. You can submit an exemption application by logging into the Student Service Centreportal.

For more information on eligibility, exemptions and subsidies please seeU-Pass Eligibility and Exemptions.

If you have requestedyour U-Pass BC benefit online for the current month, you will not be entitled to a refund and you can use your Compass Card until it expires at the end of the month. If you withdraw from your courses you will not be eligible for the U-Pass BC benefit for the remainder of the term.

The U-Pass BC benefit may only be used by the student registered to the online account, and who possesses valid student identification that matches the ID used to request the U-Pass BC benefit. If you are taking classes at two different institutions,you must carry and produce the ID for the institution whose U-Pass BCprogram you have linked to your Compass Card.

Your U-Pass BC is only valid for travelin the month requested - in and across all zones and at all times on TransLink service region buses, SeaBus and SkyTrain and for discounted fares on West Coast Express.

Use of this benefit is subject to the terms and conditions of the South Coast British Columbia Transportation Authority (TransLink) Transit Tariff. Contravention may result in confiscation of this Pass and/or prosecution.

Compass Cards can be purchased for $6 from the UBC Bookstore, or from TransLink retailers.

If you have acquired, or arealready using, an adult-class Compass Card as a retail customer, you can load the U-Pass onto the card you already own.

As part ofthe Compass Card program at UBC,U-Pass BC benefits arelinked to the Compass Card.

The first time you go online to request your monthly U-Pass BC benefit you will need to link it to a Compass Card by doing the following:

1. Visitupassbc.translink.ca
2. Select UBC as your Post-Secondary Institution
3. Enter your CWL login and password when redirected to UBC
4. Request your U-Pass BC benefit
5. Allow up to 24 hours for activation

If you are not able to load your U-Pass, please double check that your UBC student ID card is not expired. The expiry date can be found on the back of the card.

Always make sure to request your next month's benefit well in advance. It can take up to 24 hours to activate your U-Pass BC onto your Compass Card, and this request must be processed before you are eligible to ride transit.

In order for affiliate college students (VST, Regent, St. Mark’s, Corpus Christi) to access U-Pass benefits, and obtain a Compass Card, you will need a UBC Campus-Wide Login (CWL).

Getting a CWL is easy:

Step 1: Find your UBC Student Number (on the front of your UBCcard)
Step 2: Visithttp://www.cwl.ubc.ca
Step 3: Create a CWL
Step 4: Follow the prompts and select “Affiliate” from the list of CWL options
Step 5: Enter your information

Students can request their U-Pass BC every month that they are eligibleon or after the 16th to ride transit in the following month (i.e. requeston orafterSeptember 16th for travel in October). Benefit requests can be made up until the final day of the month in which you are traveling (i.e. you can request your September pass up until September 30th for travel in September).

Your benefit is valid on a monthly basis and expires on the last day of each month.

In order to prevent fraudulent use of the U-Pass BC benefit, students must request their pass atupassbc.translink.caon or after 16th of the month to ride transit in the following month.

You must always have student ID and a valid U-Pass enabled Compass Card when riding on transit.If your U-Pass stops working for any reason, you must either resolve the issue before riding transit, or pay the required cash fare to use TransLink’s system. If you ride transit without proof of payment then you may be subject to fines and/or loss of U-Pass BC privileges.

We encourage all students to request their benefit well in advance of the start of each upcoming month. This will allow plenty of time to resolve any issues before the pass is active.Passes for next month can be requested as of the 16th of the current month.

Once your U-Pass BC benefit has beenlinked to a Compass Card, it is valid for a one-month period, from the first to last day of the month regardless of when you link it online.

You will need to request your U-Pass BC benefit each month from the 16th of the month onwards to ride transit in the following month. Students cannot use their benefit before the start of the month in which it is valid.

You must always carry your student ID with you whenever you use yourU-Pass BC. If you forget then you are required to pay the appropriate transit fare. If you ride transit without proof of payment then you may be subject to fines and/or loss of U-Pass BC privileges.

Your U-Pass BC benefitisnon-transferable so you mayNOT loan yourU-Pass BC-enabled Compass Card toanyone. If you have several Compass Cards in a household, consider using a permanent marker or a sticker to indicate which Compass Card has been loaded with a U-Pass BC.

The U-Pass BC benefit is not transferable. Lending or selling the Compass Cardlinked to your U-Pass BC account, or attempting to use another person’s U-Pass BC benefit,is an offence. Students must alwayscarry linked student photo I.D.

The most common issue here is that your web-browser is trying to restore an earlier web session. To resolve this, please try the following:

1. Restart your browser
2. Clear your cache, or
3. Try logging in with a new browser

The “Inaccessible User Role” message can also appear when a student has more than one valid CWL. Try logging in with your other CWL to request your U-Pass.

If you continue to see this message and nothing above resolves it, contact IT Services at 604-822-2008 and tell them you are having trouble using your CWL to update your compass card.

If you are receiving an error message, "Insufficient Funds" after tapping in and out of the Transit reader, please verify if you have a balance owing on your compass card atwww.compasscard.ca.

You must settle your unpaid balance through the Compass Card website before your U-Pass benefit will become activated. You may have a negative balance if you are attempting to use your U-pass right after you have loaded your U-Pass benefit. Remember it can take up to 24 hours for activation.

To prevent misuse, you should un-link your compass card as soon as it is lost. This can be done easily through TransLink’s U-Pass BC Website:upassbc.translink.ca

Your U-Pass BC benefit can be easily transferred onto a new Compass Cardthrough TransLink's U-Pass BC Website:upassbc.translink.ca.

Generic adult class Compass Cards can be purchased from the UBC Bookstore or wherever TransLink products are sold.It can take up to 24 hours to activate your U-Pass onto your Compass Card, and must be processed before you are eligible to ride transit.

Lost or stolen UBC student ID cards must bereported immediately.

Report a lost or stolen UBC student ID card

UBC departments (including the Bookstore, Library, Food Services, Housing, Athletics and others) assume no responsibility for fraudulent use of your UBC student card before your card is reported lost or stolen. UBC student cards can be replaced for a $15 fee (subject to change without notice). It is important to replace lost Student ID cards as these are required for valid use of your U-Pass BC.

If you believe you should be eligible, but are showing up as ineligible for the U-Pass BC program on TransLink’s website, check that your UBC student ID card has not expired. The expiry date is on the back of your card.

Expired cards can be replaced atubccard.ubc.ca.

The cost of the U-Pass BC program is included in your student fees. Effective May 01, 2023, the U-Pass fee is $45.10 per month* ($180.40/term).

*In 2019, an AMS referendum was held to seek approval of scheduled fee increases that include an annual U-Pass BC fee increase of up to 2% per year between 2020 and 2025.

The monthly U-Pass BC fees for eligible students are set at:

• $44.20 from May 1 2022 to Apr 30 2023
• $45.10 from May 1 2023 to Apr 30 2024
• $46.00 from May 1 2024 to Apr 30 2025

Yes, the U-Pass BC program is mandatory. If you are eligible and have not secured an exemption, you will be charged the U-Pass BC fee of $43.35as part of your student fees, whether or not you request the U-Pass BC Benefit.

The U-Pass BC charges are included in your student fees.

For Winter Terms 1 and 2 you will be assessed the U-Pass BC fee at the beginning of each term and charged for all four monthsat once.

For the summer terms you will be assessed and charged the U-Pass BC feeon a monthly basis, and are only eligible for U-Pass BC in each month that you meet eligibility requirements. For example, if you are taking courses and meet eligibility requirements in May and June, you are only eligible to receive a U-Pass BC for May and June and will not receive a U-Pass BC for July and August.

UBC is able to issue U-Pass BC benefits to students on financial hold who are paying tuition in installments.

Students who have fees owing from prior academic years willbe prevented from claiming their U-Pass benefit until thefees owing have been paid. Learn more about tuition deadlineshere.